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Hands-On PC Configuration and Troubleshooting You Will Learn How To Safely disassemble and reassemble a complete PC system Install and configure the motherboard and adapter cards Fix PC hardware and software problems Install and configure hard disks, DVD-ROMs and PC memory Utilize power-on self-test (POST) and advanced diagnostics Troubleshoot PC hardware and driver problems with Device Manager Course Benefits PCs are the lifeblood of an organization, flowing with the constant traffic of information and data vital to daily operation. Maintaining these machines and responding quickly and effectively to trouble takes skilled professionals. In this course, hands-on exercises provide you with the knowledge and experience to take apart and reassemble computer components, and use specific techniques for identifying the source of hardware and software problems. Who Should Attend All personnel involved in the daily operation, maintenance and support of PC hardware and software. Hands-On Training You perform hands-on exercises on Core 2 Duo systems with Serial ATA hard disks, PCIe video cards and DVD-ROM drives. Exercises throughout this course reinforce the knowledge you gain in class, including: Disassembling the PC safely Installing a DVD-ROM drive and PCIe video card Identifying faults with POST and advanced diagnostics Installing and configuring PC memory Testing a network interface card Installing and configuring hard disks Troubleshooting device drivers Course Content Taking Apart the PC Identifying key hardware components The motherboard and power supply Microprocessor and chipset Display adapters and memory cards Hard disk and DVD drives Seeing how the PC is designed Structuring memory Bus types: ISA, PCI, AGP and PCIe Distinguishing among x86, Pentium I-IV and Core Duo systems Basic software components Basic Input Output System (BIOS) Configuring BIOS settings Managing device drivers with Device Manager Troubleshooting Strategy for PCs Designing a troubleshooting methodology Avoiding trouble: preventive maintenance Ascertaining where to begin testing Pinpointing common failure causes Finding the board with the problem Running the power-on self-test (POST) Troubleshooting system faults with POST Using POST audio and video error codes Determining what POST doesn't test Employing advanced diagnostic programs Testing for motherboard failures Isolating keyboard and display problems Solving interrupt (IRQ) and I/O conflicts Testing network interface cards Working with Basic PC Components Exploring the motherboard CPU types: x86, Pentium, Itanium, Dual-Core, Quad-Core Configuring jumper and CMOS settings Upgrading motherboards Adding plug-and-play components Troubleshooting the power supply ATX power supply standby behavior Solving common power supply problems Uninterruptible power supplies and UPS monitoring software Configuring I/O Devices and Displays Making use of input/output devices Setting I/O device configurations Configuring and testing network interface cards Testing serial port operation Improving computer I/O capabilities Universal Serial Bus (USB 2.0) Firewire (IEEE 1394) Monitors and display adapters AGP and PCI Express-video adapters Refresh, dot pitch and multisync capability 2-D, 3-D graphics accelerator cards The Memory Upgrading memory Choosing and installing memory Determining memory speed Memory types: SDRAM, DDR-2, DDR-3 Troubleshooting memory problems Locating failed memory devices using memory diagnostic tests Detecting problems in lower memory with POST Installing Disk Drives Selecting disk drives Parallel ATA, Serial ATA, SCSI and Ultra-SCSI Configuring drive setting and cable connections Using hard disk drives Partitioning and formatting drives Upgrading to larger hard disks Optimizing hard disk performance Mastering advanced-drive technologies SCSI drive configuration Exploring optical drive technology (CD/DVD drives) Printers and Portable Computers Managing printers and ports Configuring serial and parallel ports Solving common printer problems Identifying laser printer components Maintaining portable computers Upgrading portable computer memory Installing portable drives Troubleshooting common display and power problems