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Preparing for the CompTIA A+ Certification Exam You Will Learn How To Prepare to pass the CompTIA A+ Essentials and IT Technician Certification Exams Identify the fundamental principles, tools and troubleshooting techniques for personal computers Apply best practices for configuration and optimization of personal computers and laptops Explore Windows configuration and upgrading options Analyze the primary components of networks, cabling and networking protocols Recognize computer security techniques to prevent unauthorized access Course Benefits This course prepares you for the CompTIA A+ Essentials Exam (220-601) and the IT Technician Certification Exam (220-602), the most popular set of exams required to achieve the CompTIA A+ certification. You gain the knowledge to install, configure and optimize personal computer hardware and operating systems, providing you with the necessary skills to take the CompTIA A+ Essentials and IT Technician Exams. Who Should Attend Anyone who wants to achieve A+ Certification including government personnel seeking IAT-1 certification to fulfill the DoD 8570.1 Directive. You should have at least six months of on-the-job experience in PC support. Hands-On Training Hands-on exercises and end-of-chapter exam questions prepare you for the A+ Essentials and IT Technician Certification Exams. Exercises include: Disassembling the PC Mapping the motherboard POST and examining the PC BIOS settings Installing adapter cards Configuring a serial ATA hard drive Installing Windows XP Configuring TCP/IP network settings Course Content A+ Exam Overview and Strategies Purpose and benefits Basic exam structure Identifying and Installing Personal Computer Components Microprocessors Intel Pentium Core 2 Duo AMD Athlon Opteron Clock circuits Cache memory Voltage Regulator Module Identifying motherboard components CPU and Chipset CMOS RAM BIOS Flash EEPROM Memory slots: DIMM, RIMM Integrated I/O connectors The power supply and display Testing power supplies Display types: CRT, LCD Display adapter cards: PCI, AGP, PCIe Installing and expanding memory RAM device types: DRAM, SDRAM, DDR/DDR2, RAMBUS Packaging formats: DIMM, RIMM, SoDIMM, Micro-DIMM Error checking: Parity, non-parity, ECC PC communication devices Parallel: EPP, ECP Serial interfaces USB 2.0 Network interface cards IEEE 1394/Firewire Data storage systems Hard drive types: EIDE, PATA, SATA, SCSI Partitioning & formatting hard disks Optical storage devices Troubleshooting strategies for PCs Initial troubleshooting steps Diagnostic tools Power On Self-Test (POST) CMOS setup configuration Maintaining Portable Computers Identifying components RAM Hard drives Input devices NICs and Mini-PCI Batteries and power considerations Troubleshooting portable PCs Cleaning Heat Protecting from physical damage Diagnosing common portable problems Supporting Printers and Scanners Installing and configuring printers and scanners Dot-matrix Inkjet Dye-sublimation Laser Laser printer and scanner components Troubleshooting printer and scanner problems Printer self-test External cables Printer/scanner interface Managing Windows Operating Systems Windows architecture Main system files: BOOT, INI, NTLDR, NTDETECT.COM File systems: FAT, NTFS Windows registry Installing and upgrading Windows Verifying compatibility and minimum requirements Identifying valid upgrade paths Installing service packs and device drivers Managing, optimizing and troubleshooting Administering Windows with Event Viewer and Task Manager Optimizing virtual memory and hard disk performance Troubleshooting Windows startup and hardware problems Fundamentals of Networking Network cabling and protocols UTP (CAT5, 5e, CAT6), STP, Fiber TCP/IP, NETBEUI/NETBIOS, IPX/SPX Wireless networking IEEE 802.11a,b,g Wireless security: WEP, WPA, WPA2 Internet connection technologies LAN/WAN, ISDN, DSL, Cable, Satellite IP addressing Computer Security Best Practices Ensuring physical security Preventing unauthorized access Hardware authentication devices Detecting and fighting malware Data security with authentication technologies Windows security Firewalls Ensuring Safety in the Workplace Safe operating environments Protecting against Electro Static Discharge (ESD) Environmental guidelines Hardware disposal procedures Preventive maintenance procedures Communication and Professionalism Speaking with clear and concise statements Employing active listening skills Applying effective customer service practices